Shipping & Returns

Shipping Policy

We ship all orders via USPS Priority Mail. Free shipping on all orders over $50. Orders are typically processed within 1-2 business days.

• Processing time: 1-2 business days
• Delivery time: 2-5 business days (USPS Priority Mail)
• Free shipping: On orders over $50
• Shipping area: United States only

Order Tracking

Once your order ships, you will receive a tracking number via email. You can also view your order status in your account dashboard.

Local Pickup

Local pickup is available at our Salt Lake City store located at 79 W 900 S, Salt Lake City, Utah, 84101. Store hours: Monday-Saturday 9am-6pm, closed Sunday.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days of delivery.

• Unopened products may be returned for a full refund
• Opened products may be exchanged for a different variety
• Customer is responsible for return shipping costs
• Refunds are processed within 5-7 business days

Damaged or Incorrect Orders

If you receive a damaged or incorrect order, please contact us immediately at customerservice@growkratom.com. We will send a replacement at no additional cost.